Effective Date: 2nd September 2024

Transformation Psychology Centre
Website: www.transformationpsychologycentre.com.au
ABN: 96 588 235 729

1. Introduction

Transformation Psychology Centre (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and hold a range of personal information, including but not limited to:

• Personal Identification Information: Name, date of birth, gender.
• Contact Information: Email address, phone number, postal address.
• Health Information: Medical history, psychological assessments, treatment details (collected with your explicit consent).
• Payment Information: Credit/debit card details, bank account information.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
  
  

3. How We Collect Your Information

We collect personal information in various ways, including:

• Directly from you when you provide it to us, such as during consultations, through our website, or via email.
• Automatically through your use of our website, including through cookies and similar technologies.
• From third parties, such as health professionals, with your consent.
  
  

4. How We Use Your Information

We use your personal information to:

• Provide psychological and counseling services.
• Communicate with you, including sending appointment reminders and updates.
• Process payments and manage billing.
• Improve our services and website.
• Comply with legal obligations.
  
  

5. Disclosure of Your Information

We may disclose your personal information:

• To third parties involved in your care, such as your GP or other healthcare providers, with your consent.
• To service providers who assist us in delivering our services, such as IT support and payment processors.
• Where required by law, such as in response to a subpoena or court order.
• To protect our rights, privacy, safety, or property, or that of our clients or the public.
  
  

6. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from misuse, loss, unauthorized access, modification, or disclosure. However, no data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you. If you wish to exercise this right, please contact us using the details provided below. We will respond to your request within a reasonable time.

8. Complaints

If you believe we have breached your privacy or you have a concern about our privacy practices, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable time.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect from the date of posting.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Transformation Psychology Centre
Email: admin@transformationpsychologycentre.com.au
Phone: 0421 693 655
Postal Address: Unit 5/70 Nicklin Way, Warana QLD 4575